Plan a Visit
Mon-Sat: 9 am - 5 pm Sun: Noon - 5 pm (210) 458-2300

Policies & Procedures

ITC Police Department

ITC PD officers provide 24-hour coverage and a uniformed presence throughout the year.

Our public safety officers provide assistance with parking, tour group arrival, first-aid, lost-and-found, and the Tag-a-Tot program during the ITC’s major events.

As a division of the UTSA Police Department, our officers may contact the UTSA Downtown Campus or other local law enforcement to request support from commissioned peace officers.

Officers are well-acquainted with schedules and services at the institute and are glad to assist with questions, directions and other information.

LOCATIONS

ITC First Floor PD Desk
Phone: 210-458-2246

Supervisor’s office: ITC 1.05.09

WEATHER AND CLOSURE INFORMATION

The museum follows the same closing advisory as UTSA.

Online Information: Alerts.utsa.edu

Check closures and operations status: 210-458-SNOW

Policies and Procedures

Safety and Security

  • Alcohol consumption on UTSA property is normally not permitted. Serving alcoholic beverages at special events such as festivals or private rentals requires that there are uniformed police officers on duty.
  • Open containers will not be allowed off the premises during such events, per TABC regulations.
  • Please discuss service of alcoholic beverages with ITC Facility Rental for your special event (210-458-2275).
  • The ITC does not permit tailgating for UTSA football games.

Campus Carry Policy

  • With the exception of law enforcement officers, firearms will not be permitted inside the ITC facility. The Institute of Texan Cultures is classified as an exclusionary zone by UTSA. For more information, visit UTSA’s campus carry policies page: https://www.utsa.edu/campuscarry/

Drones

  • All drone flights over the UTSA Hemisfair Campus/ITC premises should be coordinated through either the UTSA Office of Risk Management (210-458-4420) or ITC Facility Rental (210-458-2275).
  • To mitigate risk to people and property, ITC-PD reserves the right to request any drone pilot operating an unmanned vehicle over UTSA property without filing a flight plan or prior notice to the appropriate offices, to cease and desist flight operations.
  • Any drone flights using recordable media must comply with the institute’s photography policy.

ITC Flags

  • The large U.S. and Texas flags in front of the institute are the ITC-PD’s responsibility. The department oversees their raising, lowering and posting to half-staff. Please notify the ITC-PD in the event the flags are in poor repair. The PD will replace the flags as necessary.

Media on the premises

  • All media visits should be coordinated through ITC Communications at 210-458-2237. ITC-PD reserves the right to question any individual on the premises carrying what appears to be professional-grade camera equipment to determine the nature of the photographer or videographer’s presence.

Parking

  • The institute has limited complimentary parking available. The main guest lot is in front of the building, accessible via Cesar E. Chavez Blvd.; the same entrance as the Tower of the Americas. The institute’s lot entrance is before the guard station to the city lot.
  • UTSA Parking tags are typically honored on the premises. The staff lot includes A and B parking. Exceptions include special events such as festivals, and UTSA football season.

Bus Parking

  • Complimentary parking for bus tours visiting the Institute of Texan Cultures is available. Please see the directions and map.
  • School groups that require additional vehicle parking are encouraged to use the front visitor lot. Please call in advance if you have concerns about the availability of parking spaces (210-458-2246).

    Google Map of 700 Tower of the Americas Way

Official business parking and loading dock access

  • ITC staff and ITC PD personnel work together to keep the Loading Dock clear for event and facility usage and access throughout our operating hours.
  • A limited number of spaces are available in our “official business” parking spaces, which are the line of spaces set directly adjacent to the loading dock. These spaces are clearly marked with signage indicating staff parking lot/loading dock area for individuals with business at the institute, such as meetings, site visits, or coordinating a special event/rental.

Photography

  • Any professional photography on museum property that is not a function of ITC marketing or communications must be approved in advance through the Facility Rental Office (210-458-2275), Monday through Friday, 8 a.m.–5 p.m.
  • The museum reserves the right to approve the content of all photo shoots in advance. When applicable, photographers are solely responsible for obtaining appropriate releases from participants.
  • Professional photographers will be asked in advance to sign in and wear a visitor badge. When a professional photo shoot is scheduled, the Facility Rental Office will advise appropriate departments, including ITC PD, in advance.
  • The Institute of Texan Cultures reserves the right to approach any photographer carrying what appears to be professional-grade equipment to determine the nature of the photo shoot, or if a rental, media visit, or student project has been coordinated through ITC Communications.
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